When you pay the deposit plus the full airfare, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Please read the below carefully. However, we recommend you check your final flight times on the day of departure. If they do not consent, you must not provide such information to us. Unfortunately, you can't cancel your Sandals reservation online. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. 4) Update the customer with an email. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Payment and cancellation policy may vary during certain travel periods, 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice, The following minimum cancellation and/or revision charges, (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any, (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any, 7.4 INSURANCE PREMIUMS, LOYALTY & TRAVEL DEPOSITS AND FUTURE AIR DEPOSITS ARE NON-REFUNDABLE. If the price of your holiday is increased by more than 8% of its total price, then you may: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. Any other revisions to the booking (i.e. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request. Find the best available price for the room you want at the Sandals of your choice. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. Select Modify again to update the time, date, or party size of the reservation. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. Please note this could be up to 100% of the cost of your original holiday. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. You and we both agree to submit to the exclusive jurisdiction of the English courts. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Our contact details are available in section 2 of this policy. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. You must provide us with the identification documents and payment details we need to complete these checks. Any person who is under 18 years old must be accompanied by an adult on his or her journey (applicable to Beaches Resorts). We will confirm to you the amount of the cancellation charge when you contact us. I'd keep trying if you are in the right time frames for 100% reimbursement! All airfare must be sold in conjunction with a Resort stay. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. If you dont, we reserve the right to treat your booking as cancelled. Cancellation fees may apply in certain situations. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Are Adventures by Disney Escapes Worth It? We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your holiday, together with a calculation and an explanation for this change. We will do our best to rectify any mistake notified to us outside these time limits but you (the lead name) must meet any costs involved in doing so. Some of our resorts can accommodate those with mobility . PLEASE READ THESE TERMS CAREFULLY. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied. Thanks. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. Box 1636, Pink Gin Beach. Review and complete the transaction. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. Unfortunately, you can't cancel your Sandals reservation online. Your booking confirmation will show the latest planned flight timings. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. Mailing Address: Santa Barbara Plantation, Porta Blancu. Important Notice: The wearing of camouflage and/or military apparel is illegal in Barbados. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you. 3) Bring the remaining balance to $0. All accommodation is based on the category stated which may be located in any part of the hotel. In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. We cannot be held responsible for the weather, but will lend appropriate assistance if required. Enter the name of the company you need to cancel your order/payment with. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. What about beaches in Port Antonio/Portland? The customer service phone number for Sandals Resorts is 1-888-726-3257. At Sandals, they are happy to help accommodate your needs whether you are vegetarian, vegan, or have food allergies. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. There are several reasons to use a travel agent for Sandals vacations. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Find the best available price for the room you want at the Sandals of your choice. Did you cancel within 30 days of your scheduled travel? Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. 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